At Bella Vita, our customers are our top priority.
Which means, if you’re not completely satisfied with your purchase, please let us know. We’ll be happy to return your item for in-store credit, merchandise exchange, or credit card refund(online non-local orders only) as long as your return item qualifies and falls within some of our restrictions.
If purchased online:
- Must be returned within 30 days from the date of purchase.
- Must be unused or unworn.
- Must be accompanied by the original packaging.
- Must be a general inventory item, meaning that if the item was out of stock and special ordered for you, it is not returnable
To begin a return, please email [email protected] and ask for a return label. Once received, a Bella Vita web sales associate will review your request and forward Bella Vita’s return/exchange instructions. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable. Note that returns over $200 will be refunded, minus a 5% fee for covering the large costs of processing your transactions. We will not issue a refund to a different credit card than the one that was used for the original purchase. If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store. Please keep reading for more on our shipping requirements. If your items(s) was shipped in conjunction with any “free shipping” promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out.
If purchased in-store:
We’ll be happy to return your item for in-store credit or merchandise exchange, as long as your return item qualifies and falls within the restrictions set forth below.
These items DO NOT QUALIFY for return/exchange:
- All personalized / made to order merchandise (see Personalized section below for specific items)
- Sale items (slash priced and ending in .99), items marked or portrayed as Clearance or On Sale
- Select Pine Cone Hill and Dash & Albert merchandise
- Dash & Albert rugs without their original packaging
- Antique Turkish/Oushak rugs
- Furniture and lighting
- Seasonal merchandise (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter)
- Original artwork(EMYO, Sarah Robertson...among others)
Store credit is valid for one year (12 months) from the issuance date.
Gift Exchange Policy:
For those of you returning a gift you received (and don’t worry, we won’t tell), you, too, have 30 days to return your gift for store credit. However, that 30-day window begins from the date your gift was purchased, not when you received it. So don’t procrastinate if it’s not your taste.
Christmas Exchange Policy:
We love holidays. Which is why each season, we extend the window to return items. Beginning November 1, our 30-day exchange policy extends to January 15 of the following calendar year.
Have any questions? Feel free to call our web office at (+31)651238590 or email us at [email protected]. You may also chat with us during business hours using the icon at the bottom of your screen!
